Request Details

Unauthorised access of CPGRAMS website by private entities

54FYGFBV
Please keep this reference code. You will need it to check on the status of this request.
Government level: Government of India (India)
Agency/Ministry: Department of Administrative Reforms and Public Grievances (DARPG)
Addressed to: Public Information Officer
5th Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi, DL 110001
Date Created: April 13, 2023
Last Updated: June 5, 2023
Response Due Date: June 16, 2023
Privacy Status: Public
Language: English
Status: Fulfilled
Responses: View
Date Fulfilled: May 31, 2023
Translate

It is observed that grievances registered on CPGRAMS website pertaining to Department of Telecommunications are forwarded to service providers such as Vodafone and Airtel.

However, instead of uploading replies by Department of Telecommunications, these private entities such as Vodafone and Airtel are uploading replies on the CPGRAMS website directly.

1. Please intimate whether private entities are allowed/authorised to upload replies on government website viz. CPGRAMS.

2. Are private entities not supposed to forward their replies to Department of Telecommunications which only is authorised to upload replies.

3. Is handling government grievance portal by private entities legal as per rules/law.

4. Furnish copies of rules which allow/authorise private entities to upload replies.

5. Please intimate name & designation of Appellate Authority appointed for Department of Telecommunications (as same person is shown as both Nodal Officer and Appellate Authority).